Tired of waiting in the queue at your local branch simply to make an appointment? Your day is already rushed as is, and the last thing you need is to have to go to the branch and wait in the queue until it’s your turn.

Calling the bank can also result in long queues, and squeezing in some waiting time, especially during the working day when you have an important meeting or a pressing deadline to focus on, can be frustrating and annoying.

That is why we have made setting appointments easier. You can set an appointment online and from anywhere, without any hassle or worry.


Skip the lines: Book your appointment online in minutes

With just a few clicks, you can now schedule an appointment with us from the comfort of your home or office.

Our online booking system is designed to save you time and hassle, allowing you to choose a branch, date and time that works best for you. Whether you need financial advice, loan consultation, or account support, connecting with our representatives has never been this smooth.


How to book an appointment online

We are going to provide you with a step-by-step guide on how you can do this.

Go to www.bov.com
On the top right of the home page, click the tab ‘Book an appointment'.
This will direct you to a choice: Debit Cards and Internet/Mobile banking or Book a branch appointment.
If you click on the "Book a branch appointment" tab, the system will ask you to choose. You can select either a personal or a business appointment.
If you opt for the personal appointment, you will be given a list of appointment topics to choose from, such as Update personal details, Home loans, Personal loans, Investments, Bank accounts, Credit cards, Debit cards, and Internet Banking. Pick the one most relevant to your query.(If you are a business owner and opt for the business appointment, we will ask you to fill out an online form with your contact details. This will be submitted immediately as a data entry once you complete it.)
You will then be directed to the branch selection, where you can choose your preferred branch.

Appointments can be set at your preferred branch

You will be then given a list of branches to choose from. These are all in alphabetical order and you can scroll to your branch of choice from there.

Alternatively, you can also opt to hover over the map of Malta and Gozo, which is displayed on the right side of the page and click on your branch of choice from there. The selection menu on the left side of the page will immediately scroll to the branch you’ve picked out and you can then proceed to press the Select Branch tab.


Appointments can be set at your preferred time

Once you pressed the Select Branch tab, you will be asked to choose a time of your preference from the options displayed below.

The earliest available appointments will be the ones displayed first.

You need to choose the month first, which you will find this on the left side of the web page and then proceed to pick the day and the time most convenient to you. Once you select the time, day and month of your appointment, you will be asked to fill an online form with your contact details.


Review the details of your appointment

This online form includes your title, first name, surname, ID card /passport number, email address, telephone number, and mobile number. You will be asked to choose between email and phone as your preferred method of contact and then asked to leave any comments. After you read and agree with Bank of Valletta’s privacy notice, you can proceed to the next step.

Once this step is completed, you will be asked to review your appointment details. If there are any details you do not agree with, you can easily edit them by clicking ‘edit’ on the right side of the page. On the left side, you have a list of documents you are reuested to prepare and bring with you on the day and time of your appointment.


Let our virtual assistant guide you

Our virtual assistant, Bovey, is also available on social media, such as Facebook messenger and website and will help guide you to our portal https://myappointment.bov.com , where you can directly schedule your appointment at your preferred branch.

Alternatively, Bovey can also help you to cancel an appointment or reschedule it.


Conclusion

So, forget waiting lines at the branch or having to stand by on your phone calls until a customer care representative reaches out.

Setting a bank appointment online has never been easier!