Accessibility Statement
This accessibility statement applies to the BOV website and has been prepared by Bank of Valletta p.l.c.
Introduction
We are committed to providing products, services and digital experiences that are accessible to the widest possible audience, regardless of technology or ability.
As part of this commitment, we are continuously working to improve the accessibility and usability of our website and digital services in line with recognised accessibility standards, guidelines and best practices, with the aim of providing a more inclusive experience for all users, including persons with disabilities.
Accessibility efforts
Our current accessibility efforts include:
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for persons with disabilities.Our website is currently partially compliant with WCAG 2.1 Level AA, due to ongoing remediation of identified accessibility issues.
Additional accessibility considerations
At this stage, no additional accessibility features beyond standard WCAG requirements have been formally implemented.
Compatibility with browsers and assistive technologies
Our website is intended to be compatible with the following environments and assistive technologies:
We are continuously testing and reviewing the accessibility of our website to improve compatibility across supported browsers, devices and assistive technologies.
Technical specifications
The accessibility of our website relies on the following technologies:
These technologies are relied upon for conformance with the accessibility standards used.
Known limitations
Despite our ongoing efforts to improve accessibility, some limitations may still be identified during the accessibility assessment process.Certain website components and legacy content may not yet fully meet accessibility requirements, as accessibility testing and remediation activities are currently ongoing.Users experiencing accessibility difficulties may contact our Customer Support team for assistance while remediation activities continue.
Assessment approach
We assessed the accessibility of our website using:
Evaluation report
Accessibility assessment documentation and related evaluation reporting are currently being compiled.
Feedback and contact information
We welcome feedback on the accessibility of our website and encourage users to report any accessibility barriers encountered while using our services.
Users may contact us through the following channels:
Accessibility-related queries submitted through our Customer Care email address are generally addressed within two working days, depending on the nature and priority of the request.
Formal complaints
Users wishing to submit an official complaint or escalation request may do so through our Complaint Resolution process.Complaints and escalation requests are handled by the Customer Resolutions team in accordance with our standard complaint handling procedures.
Statement originally prepared on 15 June 2026
Introduction
We are committed to providing products, services and digital experiences that are accessible to the widest possible audience, regardless of technology or ability.
As part of this commitment, we are continuously working to improve the accessibility and usability of our website and digital services in line with recognised accessibility standards, guidelines and best practices, with the aim of providing a more inclusive experience for all users, including persons with disabilities.
Accessibility efforts
Our current accessibility efforts include:
Ongoing accessibility reviews
Keyboard navigation testing and screen reader evaluations
Colour contrast checks
Active remediation activities aimed at improving overall usability
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for persons with disabilities.Our website is currently partially compliant with WCAG 2.1 Level AA, due to ongoing remediation of identified accessibility issues.
Additional accessibility considerations
At this stage, no additional accessibility features beyond standard WCAG requirements have been formally implemented.
Compatibility with browsers and assistive technologies
Our website is intended to be compatible with the following environments and assistive technologies:
Google Chrome with NVDA on Windows
Microsoft Edge with keyboard-only navigation on Windows
Safari with VoiceOver on macOS and iOS
We are continuously testing and reviewing the accessibility of our website to improve compatibility across supported browsers, devices and assistive technologies.
Technical specifications
The accessibility of our website relies on the following technologies:
HTML
WAI-ARIA
css
JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Known limitations
Despite our ongoing efforts to improve accessibility, some limitations may still be identified during the accessibility assessment process.Certain website components and legacy content may not yet fully meet accessibility requirements, as accessibility testing and remediation activities are currently ongoing.Users experiencing accessibility difficulties may contact our Customer Support team for assistance while remediation activities continue.
Assessment approach
We assessed the accessibility of our website using:
Self-evaluation
Manual accessibility testing
Assistive technology testing
Keyboard navigation testing
Screen reader evaluation
Colour contrast analysis
Review against WCAG 2.1 Level AA requirements
Evaluation report
Accessibility assessment documentation and related evaluation reporting are currently being compiled.
Feedback and contact information
We welcome feedback on the accessibility of our website and encourage users to report any accessibility barriers encountered while using our services.
Users may contact us through the following channels:
Bovey Chat for immediate assistance
[email protected] or messages submitted through the 'Contact us' section within Internet Banking
Phone: +356 2131 2020
Visitor Address: BOV Centre, Triq il-Kanun, Zone 4, Central Business District, Santa Venera CBD 4060, Malta
Accessibility-related queries submitted through our Customer Care email address are generally addressed within two working days, depending on the nature and priority of the request.
Formal complaints
Users wishing to submit an official complaint or escalation request may do so through our Complaint Resolution process.Complaints and escalation requests are handled by the Customer Resolutions team in accordance with our standard complaint handling procedures.
Statement originally prepared on 15 June 2026
