There seems to be an issue with the device you are currently using.

It appears that:

• The phone’s system may have been changed, or
• A different keyboard app is currently being used.
  
  

What to do:
Ensure that the BOV Mobile application is updated

1. Access Google Play Store (if using Android) or App Store (if using iOS device) and search for ‘BOV Mobile’
2. If an ‘Update’ button is visible, tap it and wait for the update to complete
3. Once updated, you can use the BOV Mobile app as usual
   
   

Should the problem persist, kindly do get in contact with our customer service centre for further assistance.