There seems to be an issue with the device you are currently using.
It appears that:What to do:
Ensure that the BOV Mobile application is updated
It appears that:
The phone’s system may have been changed, or
A different keyboard app is currently being used.
Ensure that the BOV Mobile application is updated
Access Google Play Store (if using Android) or App Store (if using iOS device) and search for ‘BOV Mobile’
If an ‘Update’ button is visible, tap it and wait for the update to complete
Once updated, you can use the BOV Mobile app as usual