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Customer Service Centre - Bank of Valletta - BOV Group
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BOV Centres of Expertise for Investment
10 Sep 2018

Bank of Valletta’s Investment Centres mark their sixth anniversary this year. This milestone is commemorated in the best manner possible – an excellent bill of health by customers themselves.

From inception, the Bank has looked upon the BOV Investment Centres as regional ‘centres of expertise”. The Bank’s investment in these centres and the people deployed in them was consistent, and in line with the Bank’s vision to provide tailored customer-driven service.

The Bank regularly collates customer feedback regarding a spectrum of variables, including ease of access, professionalism of employees and timeliness of service. In this manner, Executive Management is able to address any issues that might arise. Feedback received shows that customers appreciate the privacy, muted atmosphere and the personal attention provided by the respective Financial Advisor.

Strategically located across Malta and Gozo, the BOV Investment Centres are manned by highly qualified Financial Advisors who are licensed by the MFSA. All the Bank’s Financial Advisors are fully trained and qualified, with training sessions held regularly every year to keep them fully abreast with the various market and product developments that could have an impact on clients’ portfolios. In addition, they are given regular briefing by specialists from the Research Unit at Wealth Management Unit and Financial Markets as well as by external facilitators. Regular video conferencing sessions are offered to disseminate information and keep advisors up to date on economic indicators at all times. In addition, Financial Advisors are now working in one office, thus making it easier to share best practices, experiences and to discuss different portfolios.

Every Financial Advisor is individually responsible for a number of portfolios, and is required to hold regular meetings with the assigned clients, either at the Investment Centre or at the client’s branch of preference, should this be more convenient for the client. The latest research exercise shows that presently six out of every ten meetings conducted with customers are held at the customer’s preferred branch, rather than the Investment Centre itself. This is in line with the Bank’s two-pronged objective that is to offer professional service at these Centres, whilst making the service as accessible and convenient as possible to our customers.

The advisory service is based on a ‘fact find’ which is a very detailed assessment compiled for every investor based on information provided by the client to the advisor. The activities of the Investment Centres are further supported through the Bank’s House View Committee and the Research and Analysis Committee. The House View Committee evaluates international economies based on market research setting a macro-based investment position. On the basis of this information, the Research and Analysis Committee establishes key investment opportunities at the micro economic sector level. These opportunities are relayed to the Investment Centres for the consideration of the investment advisors. 

The teams assist customers with the management of their investments, offering tailored financial advice built on thorough knowledge of the individual customer’s circumstances and financial objectives. By working closely with a nucleus of satellite branches, BOV Investment Centres provide an ideal blend of specialisation and convenience. The customer retains the working relationship with his preferred branch, with the added value of specialised professionals who monitor the investments in line with the customer’s risk profile, investment objectives and timeframe.

Anyone interested in discussing investment options offered by Bank of Valletta is invited to contact the Bank’s Customer Service Centre on 21312020. Alternatively, you may contact the Branch or Investment Centre of your choice. Bank of Valletta’s Investment Centres are found at Bir-id-Deheb, Birkirkara, Gzira, Qormi, Valletta and Victoria-Gozo.

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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).