Get in touch - Bank of Valletta - BOV Group
Customer Service Centre - Bank of Valletta - BOV Group
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BOV – Your Partner for Investments
06 May 2016
At Bank of Valletta, we take pride in developing meaningful partnerships that last. We do this by giving you the individual attention you deserve.

This is the reason why BOV set up a network of six Investment Centres as centres of excellence, bridging the gap between investment services offered at branches and the Bank’s Wealth Management arm.

Typically, a BOV Investment Centre is made up of six to eight Financial Advisors and one Portfolio Administrator led by a manager who is responsible for the general overseeing of the Centre ensuring smooth operation at all times.

All our Financial Advisors are fully qualified and licenced by the MFSA to provide investment advice. They are well versed and keep themselves constantly updated, not only on the extensive range of products they sell, but also on the macroeconomic environment, which could have a major impact on the performance of the investments and on the level of financial advice that they give to their clients.

The Bank’s Investment Centres are provided with centralised support through a specialised support unit. Through regular market updates and training, this Unit delivers independent, accurate and unbiased research and analysis in a timely manner to Financial Advisors.

Every Financial Advisor is responsible for a number of relationships with whom s/he makes it a point to meet on a regular basis, in line with the clients’ exigencies. Regular discussions with clients enable our Financial Advisors to better understand the requirements of each and every individual client, in order to be in an optimal position to identify the right product to match the client’s needs in line with the established risk profile.

Through regular surveys conducted since their implementation, it is evident that clients have embraced the Investment Centre concept. Feedback received from visiting clients is very encouraging. Clients have expressed their satisfaction with the holistic experience they get when visiting the Centres which include the high level of privacy and confidentiality which they are provided with. Reactions are also positive with respect to the timeliness of appointments and the execution timeframes within which, instructions received from clients are executed.

If you are interested in learning more about how we can assist you with your investments, whether you already have investments, or are seeking advice for the first time we invite you to contact us so we can discuss your investment requirements at your convenience.

Published in Commercial Courier March/April 2016

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