Lost or stolen card

If your card is missing, act immediately to prevent unauthorised access to your money. Take these simple steps to stop your card through the BOV Mobile Banking app:

1) Log into the app

2) Go to ‘My Financials’

3) Enter your code or biometric authentication

4) Select ‘More’ at the bottom right

5) Select ‘Stop a Card’

6) Choose the card you want to stop

7) Continue and authorise

You will immediately receive a notification that your card has been stopped, and a new one will be mailed to you.

If you lose a device on which you enrolled a card to its e-wallet, call us on +356 2131 2020 or +356 2123 4821.