Get in touch - Bank of Valletta - BOV Group
Customer Service Centre - Bank of Valletta - BOV Group
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  • Prepaid Cards
    Prepaid Cards are payment cards that are pre-loaded with a fixed sum of money...
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Lost or Stolen Card
Lost your BOV Credit or Debit card?

If you’ve lost your card, be it a debit or a credit card, please contact the Bank's Customer Service Centre on 21312020 or 21234821, as soon as the loss is noted.  This number is available on a 24 hour basis therefore it might be worth storing it on your mobile phone for ease of reference. When you call one of our customer service representative will authenticate you as the rightful owner of the card and proceed to have the card stopped and a replacement issued.*


If you’re abroad

Your first point of contact should still be the Bank's customer services center on the above numbers. However both MasterCard and Visa provide emergency services for cardholders who are not in their country of residence.

Click the logo of your respective card for full details about their Global Assistance Services

   

*A fee as per Bank tariff of charges applies.
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BOV Pjazza
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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).