Balluta, Floriana, Marsa, and St Paul's Bay Branches are temporarily closed until further notice.
Non-Cashier service at Qormi, Marsaxlokk, Mqabba, Msida, and Skyparks Branches is offered by appointment only.
Branch Opening Hours
Monday to Friday 8.30 am till 1.30 pm
Saturdays 8.30 am till 12.30 pm
Cashier service 8.30 am till 12.00 pm
Cashier Service
Certain branches are not offering cash service (view table below).
The withdrawal of cash from branch cash tellers is allowed for amounts from €700 upwards. Please use the Bank’s extensive network of ATMs to withdraw cash. Customers who do not have a bank card and have less than €700 in their account will still be able to withdraw funds from branch tellers. If you do not have a bank card apply for your FREE BOV Cashlink Card.
Non-Cash Service
Customers requiring non-cash service including investments, homeloans, personal loans, rescheduling of loan repayments and application for new services are kindly asked to request an appointment through https://www.bov.com/Assistants/set-an-appointment or by sending an email to [email protected] or calling on 2131 2020. Customers are kindly asked to keep strictly to their appointment times.
Services may include:
- General queries
- Investments
- Home Loans
- Personal Loans
- Rescheduling of loan repayments
- Credit Cards
- Access to your Safe Deposit Locker
- Internet Banking Applications
List of Cashier Service by Branch locality
| Branch | Cashier Service
Monday – Friday 08:30 – 12:00 | Cashier Service
Saturdays 08:30 – 12:00 |
| Attard | Yes | No |
| Balluta | Temporarily Closed | Temporarily Closed |
| Birkirkara | Yes | Yes |
| Birżebbuġa | Temporarily Unavailable | Temporarily Unavailable |
| Buġibba | Yes | Yes |
| Cospicua | Yes | No |
| Fgura | Yes | No |
| Floriana | Temporarily Closed | Temporarily Closed |
| Gżira | Yes | Yes |
| Ħamrun | Yes | No |
| Luqa | Yes | No |
| Marsa | Temporarily Closed | Temporarily Closed |
| Marsaskala | Yes | No |
| Marsaxlokk | No | No |
| Mellieħa | Yes | No |
| Mosta | Yes | Yes |
| Mqabba | No | No |
| Msida | No | No |
| Naxxar | Yes | Yes |
| Paola | Yes | Yes |
| Qormi | Yes | Yes |
| Rabat | Yes | Yes |
| San Ġwann | Yes | Yes |
| San Pawl Il-Bahar | Temporarily Closed | Temporarily Closed |
| Santa Venera | Yes | Yes |
| Siġġiewi | Yes | No |
| Skyparks | No | No |
| Sliema | Yes | Yes |
| Tal-Ibraġ | Yes | No |
| Valletta | Yes | Yes |
| Żabbar | Yes | No |
| Żebbug | Yes | No |
| Żejtun | Yes | Yes |
| Żurrieq | Yes | No |
| | | |
| Gozo | | |
| Nadur | Yes | No |
| Sannat | Yes | No |
| Victoria | Yes | Yes |
| Xagħra | Yes | No |
| Xewkija | Yes | No |
Cheque, Cash and Coin Deposits
Cash and Cheque deposits will not be accepted by the Bank's Cashiers. Please deposit cash through ATMs and Night Safe Facilities. Cheques are to be deposited through ATMs, Night Safe Facilities and Express Deposits. Coins are not to be deposited in Night Safe and Bulk Deposits but should be placed in specified amounts in Coin Bags. Full information can be found here.
Safe Deposit Lockers
The Bank will no longer be offering a Safe Deposit Locker service with effect from 14 February 2022. Safe Deposit Locker holders are kindly asked to collect their items once by not later than 31 May 2022. To set an appointment, kindly contact us here or send an email to [email protected].
For your safety and ours:
- Use hand sanitisers when entering and exiting the bank
The number of customers inside our branches will be limited. Customers not being attended to will need to wait outside.
Your body temperature will be checked. If your temperature is higher than 37.2 °C, we apologise but we will be unable to let you in.
Keep a social distance of 2 metres even when waiting in queue.
Wear a mask. Masks are safer than visors as they will protect you and our staff better. For your security and ours, remove your mask temporarily upon entering our branch and when we need to verify your identity.
- Our staff will serve you from behind the perspex protective screens.
We know that some of these measures will cause an inconvenience, and for this we truly apologise. We kindly ask you to understand that this is being done to safeguard you, other customers and our staff.