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BOV 3D Secure App
BOV 3D Secure App
BOV 3D Secure App
Strong Customer Authentication  - BOV 3D Secure App 

When you buy goods or pay for services online, you are often required to authenticate your payments through a fraud protection tool known as 3D Secure. 

3D Secure provides an added layer of security for safer and more secure online purchases and payments in line with a new regulatory requirement known as Strong Customer Authentication (SCA). 

In order to effect 3D Secure transactions online you need to download the BOV 3D Secure app from the Google Playstore or the Apple App store. 

Here's how it works

  1. Click on the icons below to download the BOV 3D Secure App on your smartphone. You can also easily do so by scanning the respective QR Code. 



  2. Enrol one of your BOV Cards by following the instructions on your phone.  You only need to enrol one card – the rest of your valid BOV credit & debit cards will automatically be uploaded on the app. 

  3. When you need to affect an online purchase which requires 3D secure authentication, you will receive a push notification and you will be directed to access the BOV 3D Secure App.  

  4. Once, you have authenticated the purchase through the 3D Secure App on your mobile, click ‘Proceed Once Authentication is successful’, on the device you are affecting the purchase on and your transaction will be completed in seconds. 
FAQs

What are the minimum operating system requirements to support the BOV 3D Secure App? 

Your smart device, may be a phone or a tablet having a minimum operating system of: 
  • Android devices: minimum operating system 6.0 and above
  • Apple: minimum operating system iOS10.2 and above
The app should be downloaded in a secure, private, strong data connection. 

Can I download the BOV 3D Secure App to multiple devices? 


No, as a fraud mitigation measure the app can only be downloaded to one device at a time. 


What happens if I change my device?


If you purchase a new smart device and wish to install the BOV 3D Secure App on the new device, you need to unenroll your cards from the app on the 'old' device, then contact the Bank for us to update our system, before proceeding to install the app on the new device. 


I cannot complete enrolment due to a 'Communication Error'.


The 'Communication Error' presents itself during enrolment due to any of the following issues:

  1. The data connection being used is not strong enough.
    In this case, restart phone, ensure that the date and time of the phone are set to CET – Central European Time - and enrol cards in a secure, strong, wifi / data connection, standing as close to the source of data/wifi as possible.

  2. When the user enrolled one card and is attempting to enrol a second card.
    This is completely unnecessary. Once one card is enrolled ALL cards are enrolled. In this case the you may access the BOV 3D Secure app and check that all your active cards are enrolled – you are now ready to start online shopping.

  3. Customer has changed their smart device.In this instance you need to contact the Bank’s Customer Service Centre to advise of the change of device. The Customer Service Representative will update the Bank’s system, then you will need to unenroll your cards from the app on the ‘old’ device, install the BOV 3D Secure app on the new device and enrol your cards therein. 

 

What happens if you do not have Wi-Fi or mobile data on your smartphone? 

Should you not have any Wi-Fi or mobile data connection at the time you are effecting the purchase, there is another method which you can use in order to authenticate the purchase by means of scanning a QR code through the 3D Secure App.

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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).