The 3D Secure app is no longer letting me authorise payments biometrically -i.e. by means of fingerprint or face recognition
In this instance you need to access the 3D secure app, unenroll your cards, and re-enrol one card. If you have more than one card these will be automatically enrolled. During enrolment the biometric function will be restored.
Whilst carrying out a transaction I am not receiving the push notification to authorise the transaction by means of ‘push notification’.
In this instance please unenrol your cards from the app, re-start your
device, upgrade the app from the app store on your device and re-enrol one card
to the app. If you have multiple cards these will be automatically enrolled to
What happens if my card expires and I receive a
renewal card? Or if I have to change my card since it is damaged?
In this instance you do not need to take any action, you may continue to use the BOV 3D Secure app for online payments without issues.
What happens if my card is lost and I have to replace it? Or if I apply for a new card?
If you wish to use the new card you received, or the card you received to replace the card you reported as lost, you will need to access the BOV 3D Secure app and unenroll by tapping ‘UNENROL’ on the top right hand corner. Then enrol one of your cards and automatically all your valid cards will be available to use for 3D Secure online payments.