We understand that for their banking services, some customers prefer to deal directly with a professional. That is why we have set up a specialised Customer Service Centre, whereby you may speak to our Customer Service Representatives from the comfort of your home, office or wherever you are.

When you sign up for the BOV 24x7 services, you will be able to conduct most banking transactions by contacting the BOV Customer Service Centre, where our people will perform transactions on your behalf. This saves you the hassle of visiting your branch, while at the same time you will be offered the most cordial and friendly service over the phone.

All you need is the BOV Securekey to confirm your identity with one of our Customer Service Representatives.

You may also ask any question about any of the Bank’s services. We look forward to assist you and to answer your questions.

The BOV Customer Service Centre’s opening hours are Mondays to Saturdays from 8.00am to 8.00pm (excluding Sundays and Bank/Public Holidays). The contact number is 2131 2020.


To avail yourself of these services, simply visit any BOV Branch, call the BOV Customer Service Centre on 2131 2020, or apply online.