From inception, the Bank has looked upon the BOV Investment Centres as regional ‘centres of expertise”. The Bank’s investment in these centres and the people deployed in them was consistent, and in line with the Bank’s vision to provide tailored customer-driven service.
Customer feedback is collated regarding different aspects of the service, including ease of access, professionalism of employees and timeliness of service. In this manner, Executive Management is able to address any issues as they arise. Customers appreciate the privacy, muted atmosphere and the personal attention provided by the respective Financial Advisor.
Strategically located across Malta and Gozo, the BOV Investment Centres are manned by highly qualified Financial Advisors who are licensed by the MFSA. The teams assist customers with the management of their investments, offering tailored financial advice built on thorough knowledge of the individual customer’s circumstances and financial objectives. By working closely with a nucleus of satellite branches, BOV Investment Centres provide an ideal blend of specialisation and convenience. The customer retains the working relationship with his preferred branch, with the added value of specialised professionals who monitor the investments according to the customer’s risk profile.
Anyone interested in discussing investment options offered by Bank of Valletta are invited to contact the Bank’s Customer Service Centre on 21312020. Alternatively, they may contact the Branch or Investment Centre of their choice. Bank of Valletta’s Investment Centres are found at Bir-id-Deheb, Birkirkara, Gzira, Qormi, Valletta and Victoria-Gozo.Published on Business Agenda I Spring 2017