Get in touch - Bank of Valletta - BOV Group
Customer Service Centre - Bank of Valletta - BOV Group
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Scheduled Upgrade of BOV’s IT System
13 Sep 2022

Bank of Valletta would like to inform its customers that it will be carrying out a scheduled upgrade of its IT System on Sunday 18th September 2022 from 1:30 am to 11:30 am. During this scheduled upgrade, some of its services will be interrupted as follows: 


Impacted services during maintenance


 Available  NOT Available
BOV Internet Banking


 - View your accounts*

 - Stop a Card

 - Report a lost or stolen cards

* Account Balances and transactions as at Sunday 18th September 2022 at 1:30 am.




All other functions

BOV Mobile Banking

 - View your accounts*

 - Stop a Card

 * Account Balances and transactions as at Sunday 18th September 2022 at 1:30 am.

 All other functions






ATMs
 - Cash withdrawals

 - Balance Enquiry – Available Balance

 - PIN change

 - Mobile Top-Ups

* Account Balances and transactions as at Sunday 18th September 2022 at 1:30 am.
Cash Deposits

Cheque Deposits to Other Account/Credit Card/Loan Account

Mini Statements

Balance Enquiry – Book Balance

Cheque deposits to card-linked account
 
BOV Cards

BOV Pay
 - Card payments online, in-store, locally and abroad
       - EPOS
           - Cards used in ATMs

          Cards can be used in the normal manner, however, card balance will be as at Sunday 18th September 2022 at 1:30 am.
           N/A


          Customer Service Centre
           - Merchant Support

           - Reporting of stolen and lost cards

           - Card Fraud
          Increase debit card limits 

          Provide customer account information


          Other Services

          SMS top-ups 



          Bank of Valletta thanks its customers for their understanding and apologises for this interruption of services and for any inconvenience this may cause.

          For assistance, kindly send an email to [email protected].

          Issued by Bank of Valletta p.l.c., 58, Triq San Żakkarija, il-Belt Valletta VLT 1130.  Bank of Valletta p.l.c. is a public limited company regulated by the MFSA, licensed to carry out the business of banking and investment services in terms of the Banking and Investment Services Acts (Cap.370, 371 of the Laws of Malta).

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          Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).