As COVID-19 restrictions have been eased throughout Malta, Bank of Valletta is once again welcoming more customers back into its branches. With more customers visiting the branch network each day, opening its branch doors for more customers means less waiting time outside the branch and more direct interaction with branch staff. To do this in a more efficient way, BOV has introduced dedicated Meet-and-Greet staff to see to customer requirements. Apart from offering direct guidance, these staff members will also be at hand to show how customers can use alternative channels and spend less time in queues and lobbies.
Even with a strong increase in demand for digital channels, with these supporting 95% of transactions, the bank is sensitive to customer feedback and continues to stand by those who perform their daily transactions physically at the branch. This is why BOV is retaining cash services on Saturdays in over 30 branches, while offering cash services till noon throughout the rest of the week.
In addition to these enhancements, Bank of Valletta would like to remind customers that digital channels are a far more efficient alternative to personal visits to a branch. Through BOV’s internet and mobile banking services, customers can carry out a vast array of transactions. Similarly, cardholders can use their cards for payments and cash transactions. It is good to note that up to €1000 in cash can be withdrawn daily from any of the Bank’s 90 ATMs all over Malta and Gozo.
BOV’s Branch Manager in Victoria Gozo, Charmaine Borg, commented positively on the introduction of these added services as they are already leaving a positive effect on customers, who spend less time queuing and are starting to experience a smoother service. Other initiatives that are in the pipeline will continue to enhance the overall branch experience.
Issued by Bank of Valletta p.l.c., 58, Triq San Zakkarija, Il-Belt Valletta VLT 1130. Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking in terms of the Banking Act (Cap. 371 of the Laws of Malta).