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Home > Scheduled upgrade of BOV’s IT System
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Scheduled upgrade of BOV’s IT System
29 Mar 2021
Bank of Valletta would like to inform its customers that it will be carrying out a scheduled upgrade of its IT system.  As a result, some of its services will be interrupted as from Sunday 4th April at 7.00 am up until Monday 5th April at 12.00 pm (noon).

BOV Internet and Mobile Banking will only be available to stop a card and for viewing of accounts (balances and transactions shown will be up to 6.00 am 4th April). All other functions will be unavailable (see table below).  Consequently, customers are encouraged to carry out their banking requirements including transfers to their card linked accounts, up until 6.00 a.m on Sunday 4th April. The Bank would also like to remind its customers that Monday 5th April is a bank holiday and therefore its branches will be closed for business.

During this upgrade customers will be able to continue using their BOV Cards and BOV Pay in the normal manner. BOV Electronic Points of Sale (EPOS) will be fully functional.  Moreover, cash withdrawals, balance enquiries and mobile top-ups will remain available from all BOV ATMs. Customers may also withdraw cash from non-BOV ATMs including locally and abroad (normal charges apply).  The Customer Service Centre will equally remain available for merchant support and reporting of lost or stolen cards and card fraud.

During this scheduled upgrade, some of the Bank’s digital services will be interrupted as follows:

 

   
Impacted services during System Upgrade

 Available  NOT Available
BOV Internet Banking

View your accounts*

Stop a Card

Report a lost or stolen cards

* Account Balances and transactions as at Sunday 4th April 6.00 am
All other functions
BOV Mobile Banking

View your accounts*

Stop a Card

 * Account Balances and transactions as at Sunday 4th April 6.00 am

 All other functions
ATMs
Cash withdrawals

Cheque deposits to card linked account

Balance Enquiry – Available Balance

Mobile Top-Ups

PIN change

Account Balances as at Sunday 4 April 6.00 am
Cash Deposits

Cheque Deposits to Other Account/Credit Card/Loan Account

Mini Statements

Balance Enquiry – Book Balance
BOV Cards

BOV Pay
Card payments online, in-store, locally and abroad
EPOS
Cards used in ATMs
Cards can be used normally 
Card balance as at Sunday 4th April at 6.00 am.
Customer Service Centre

Reporting of stolen and lost cards

Merchant Support

Card Fraud
All other services including:

     Increase debit card limits 
     Provide customer account information
Other Services  

SMS top ups will not be available
Branches 
Our Branches will be closed on Monday 5 April as it is a bank holiday


Bank of Valletta thanks its customers for their understanding and apologises for this temporary interruption of services and for any inconvenience this may cause to customers.

For assistance, kindly send an email to [email protected].


Issued by Bank of Valletta p.l.c., 58, Triq San Żakkarija, il-Belt Valletta VLT 1130.  Bank of Valletta p.l.c. is a public limited company regulated by the MFSA, licensed to carry out the business of banking and investment services in terms of the Banking and Investment Services Acts (Cap.370, 371 of the Laws of Malta).

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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).
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