Bank of Valletta is pleased to
announce that following yesterday’s events, it resumed a number of its services
during the night. The resumption of
services follows rigorous overnight testing of the Bank’s IT systems which were
Customers may now once again make use of BOV services through the Bank’s branch network across Malta and Gozo, ATMs, Internet Banking, Mobile Banking and by making use of their BOV cards when effecting purchases. Payments to third parties is currently the only service not yet activated. Developments in this regard will be communicated through future press releases.
The Bank once again wants to reassure its clients that customer deposits and customer accounts were in no way affected by this cyber-attack. This unfortunate incident proved that the contingency plans in place and the preventive measures taken by Bank of Valletta were appropriate and that these measures safeguarded the Bank, its customers and stakeholders.
The Bank would like to thank its customers, the general public and the media for their patience and support, and once again apologises for the inconvenience that this incident may have caused them.
The Bank also thanks its staff and external security consultants who worked relentlessly during the night to identify and resolve the situation, to the authorities and all those who in any way supported the Bank during this incident.
The Bank reminds its customers to be wary of any requests for their personal or account details. Bank of Valletta will never ask for customer details through any channel such as social media, emails or telephone. Should there be any such requests, customers are to contact the Bank’s Customer Service Centre on +356 21312020.