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Customer Service Centre - Bank of Valletta - BOV Group
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Bank of Valletta committed to ensuring service continuity
07 Jan 2022

Following the recent developments related to the COVID-19 situation, Bank of Valletta is implementing further changes within its branch network to ensure continuity of services and a smooth experience for its branch customers.

With effect from Monday 10th January 2022, Bank of Valletta will be temporarily closing its Balluta, Birżebbuġa, Floriana, Marsa and St Paul’s Bay branches, while BOV Fleur de Lys Branch (Birkirkara, near Bus Terminus) will be closing permanently. BOV Nadur and Xagħra Branches will be reopening for service on the 8th and 10th January 2022 respectively.  

“Over the past weeks, we have been following the COVID-19 situation very closely in light of the impact it was having on our branches and services and taking actions to sustain an adequate level of service,” stated Kenneth Farrugia, Chief Retail Banking Officer at Bank of Valletta. “The decisions we are taking are backed by our responsibility to protect our customers and employees, while ensuring that we utilise our human resources at branches in the most efficient manner possible.”

ATMs and nightsafe deposit facilities at these branches will continue to operate in the normal manner. Customers who require access to safe deposit lockers within the mentioned branches during the period of temporary closures, are to call Customer Service Centre on +356 2131 2020 to set an appointment.

For non-cash services such as investments, homeloans, personal loans, rescheduling of loan repayments and application for new services, customers are to request an appointment online by clicking here, by sending an email on [email protected] or by calling on +356 2131 2020.

The use of the Bank’s extensive network of ATMs, BOV Internet Banking, BOV Mobile Banking, BOV Pay and BOV Debit and Credit Cards for banking and payment necessities is being encouraged to limit all contact to a minimum and reduce the risk of contagion.

“We understand that these changes may cause a degree of inconvenience to some of our customers, but in view of the current situation, we strongly believe that these measures will enable us to continue safeguarding the health of our esteemed customers while continuing to provide top-level banking services, and at the same time protecting our own employees” said Mr Farrugia.

Bank of Valletta would like to apologise to its customers for any inconvenience caused and to thank them for their continuous cooperation. 

Issued by Bank of Valletta p.l.c., 58, Triq San Zakkarija, Il-Belt Valletta VLT 1130.  Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking in terms of the Banking Act (Cap. 371 of the Laws of Malta). 

 

 

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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).