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Lost or Stolen Card
Lost your BOV Credit or Debit Card?

Whether you lost your bank card or it was stolen, you need to report it to your bank immediately so as to prevent unauthorised persons from using it.  With Bank of Valletta you can report your lost / stolen card easily through your BOV Mobile or by calling the Customer Service Centre.

Stop your Missing Card with BOV Mobile

Use your BOV Mobile App to stop your card immediately in a fast way:

  • Log into your BOV Mobile App
  • Select the Stop Card function
  • Choose the card you wish to stop

You will immediately receive a notification that your card has been stopped.  A new card will then be mailed to you*.

It is as easy as that, no need to call, no need to go to a Branch.  Simple banking at your fingertips!  Check out our easy step by step guide!

You don't have BOV Mobile Banking yet? What are you waiting for?  Download the BOV Mobile Banking App today on Google Play or App Store



Stop your Missing Card through the BOV Customer Service Centre

Contact the BOV Customer Service Centre on 2123 4821, as soon as the loss is noted.  

This number is available on a 24 hour basis therefore it might be worth storing it on your mobile phone for ease of reference. When you call, one of our customer service representatives will authenticate you as the rightful owner of the card and proceed to have the card stopped and a replacement issued.*


If you’re abroad

Your first point of contact should still be your BOV Mobile Banking App or the BOV Customer Service Centre on the above numbers. However both MasterCard and Visa provide emergency services for cardholders who are not in their country of residence.

Click the logo of your respective card for full details about their Global Assistance Services

   

Normal Charges for card replacement apply - Tariff of Charges
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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).