Check out some of the most frequently asked questions about our BOV Internet and Mobile Banking:Transaction DetailsUnderstanding your account balancesViewingInstant PaymentsActivation CodesSecurekeyGeneralTransaction DetailsTransaction details are not fully displayed on my Internet and Mobile Banking, whereas before system upgrade I had more details. Is this permanent?No this is a temporary situation. We are continuously working on enhancing features on our Internet and Mobile Banking and you will be able to see more transaction details in the coming weeks.
I used to view the mobile number of the person who sends me a mobile to mobile payment. Has this changed?Yes. While transaction is displayed as soon as it is carried out, details of payment are available the following day. For details to be displayed in real-time, customer effecting payment must tick mobile number and insert payment details.
How can I view transaction details on BOV Mobile Banking?Select the account number, then press on Transactions tab. Press the transaction that you require further details on.I have SDD as a transaction detail. What does it mean?SDD stands for Sepa Direct Debit. A SEPA Direct Debit allows a company to collect payments from its customers, whether on a national level, or throughout SEPA countries.
Yes, the following types of transactions will now be displayed as follows:
Understanding your account balancesWhat is the difference between ‘Book Balance’ and ‘Available Balance’?
Book Balance is the balance on an account, without taking into consideration any blocked amounts on the account. It is the total balance that includes both available and unavailable funds.
Available Balance is the amount on an account that is available for withdrawal. The available balance would be the book balance less any blocked amounts or uncleared cheques that may be in force.
What is a blocked amount?
Blocked Amounts can include pending online / retail card transactions not yet debited by merchants, pledges, garnishee orders and other orders normally of a legal nature.ViewingWhen can I view cheque images on my Internet Banking?Cheque images are available one day after these have been processed.