Check out some of the most frequently asked questions about our BOV Internet and Mobile Banking:
Transaction Details
Understanding your account balances
Viewing
Instant Payments
Activation Codes
Securekey
General
Transaction Details
Transaction details are not fully displayed on my Internet and Mobile Banking, whereas before system upgrade I had more details. Is this permanent?
No this is a temporary situation. We are continuously working on enhancing features on our Internet and Mobile Banking and you will be able to see more transaction details in the coming weeks.
I used to view the mobile number of the person who sends me a mobile to mobile payment. Has this changed?
Yes. While transaction is displayed as soon as it is carried out, details of payment are available the following day. For details to be displayed in real-time, customer effecting payment must tick mobile number and insert payment details.
How can I view transaction details on BOV Mobile Banking?
Select the account number, then press on Transactions tab. Press the transaction that you require further details on.
I have SDD as a transaction detail. What does it mean?
SDD stands for Sepa Direct Debit. A SEPA Direct Debit allows a company to collect payments from its customers, whether on a national level, or throughout SEPA countries.
Have transaction details changed?
Yes, the following types of transactions will now be displayed as follows:
| | Showing on day of transaction | Showing day after transaction has been carried out |
| Automatic transfer from one account to another | Automated Transfer or Sweep Instruction <Account Number> |
Automated Transfer
or Sweep Instruction <Account Number>
|
| Mobile to Mobile payments | 24X7 MOBILE PAY From: <Mobile Number> To: <Mobile Number><Details> | 24x7 MOBILE PAY From: <Mobile Number> To: <Mobile Number><Details> |
| Payments to others | 24X7 PAY THIRD PARTIES <Transaction Details> |
24X7 PAY THIRD PARTIES <Transaction Details><Name of beneficiary> |
| Bill Payments | 24X7 BILL PAYMENT |
24x7 Bill Payment
<Name of Company><Account Number><Details> |
| Mobile Top Up | 24x7 TOP UP ANY MOBILE <Mobile Number> <Service Provider> |
24x7 TOP UP ANY MOBILE
<Mobile Number> <Service Provider>
|
| Pensions / Stipends / Social Benefits | Direct Credit |
Direct Payment
<Name of Bank> <Name of Payee><Amount of Direct Payment> <Details of Payment>
|
| Card Payments through EPOS | POS <Location of POS> |
POS <Location of POS>
|
| ATM cash withdrawal | ATM <Location of ATM> |
ATM <Location of ATM>
|
| Cheque deposited through Automated Services | ACCT to ACCT transfer | ACCT to ACCT transfer |
| Cheque encashed | CHEQUE WITHDRAWAL <Cheque Number> |
CHEQUE <Cheque Number>
|
| Standing Orders | Standing Instructions |
Standing Instructions <Details>
|
| Loan Payment | Amount of Interest Paid Amount of Capital Paid |
Amount of Interest Paid
Amount of Capital Paid |
| Loan Drawdown | Disbursement | Disbursement |
Understanding your account balances
What is the difference between ‘Book Balance’ and ‘Available Balance’?
Book Balance is the balance on an account, without taking into consideration any blocked amounts on the account. It is the total balance that includes both available and unavailable funds. Available Balance is the amount on an account that is available for withdrawal. The available balance would be the book balance less any blocked amounts or uncleared cheques that may be in force. |
What is a blocked amount?
Blocked Amounts can include pending online / retail card transactions not yet debited by merchants, pledges, garnishee orders and other orders normally of a legal nature.
Viewing
When can I view cheque images on my Internet Banking?
Cheque images are available one day after these have been processed.
How can I view my overdraft facility on my BOV Internet / Mobile Banking?
Scroll to ‘Credit Facility’; click on ‘Agreement Number’ and click on the account number to view your actual balances and transactions.
How can I find an IBAN Number of a bank account?
- Check out our IBAN Validator here < https://www.bov.com/ibanvalidator.aspx>
- In the official banking statement of that account
- In ‘My Portfolio’ in your BOV Internet Banking
I have BOV Internet Banking, do I receive statements by post or I can find them on my internet banking?
All your accounts’ banking statements are by default available on your BOV Internet Banking.
Instant Payments
I would like to move money between accounts instantly through BOV Mobile Banking. Should I key in the ‘Payment Date’?No. The Payment Date should be used for payments you would like to be carried out in the future.
I would like to ‘Pay a Bill’ instantly through BOV Mobile Banking. Should I key in the ‘Payment Date’?
No. The Payment Date should be used for payments you would like to be carried out in the future.
Activation Codes
How can I obtain an activation code for my BOV Mobile Banking App?This is what you can do:
- Log into your BOV Internet Banking with your physical secure key or BOV Signatures through you BOV Mobile Banking app; or
- Visit one of our branches
If you live abroad, please send a signed letter to your branch requesting an activation code
For your security, we cannot give an activation code over the phone or via email.
If my securekey gets stolen, lost, blocked or is faulty and I live abroad what can I do?
Send a signed letter to your branch with your request, including:
- PIN number of your choice,
- Address where you would like to receive your secure key
- Whether you would like to receive securekey by registered mail or by courier (postal charges will be incurred according to the option you choose).
You will be able change your PIN number once you receive your new securekey.
How can I order a brank draft through internet banking?
You need to visit your BOV Branch.
You can find more FAQs here