Get in touch - Bank of Valletta - BOV Group
Customer Service Centre - Bank of Valletta - BOV Group
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BOV Telephone Banking
BOV Telephone Banking
BOV Telephone Banking
If you would like to try the BOV Telephone Banking demonstration, call on Telephone Number 2275 6000.

BOV Telephone Banking Menu Guide

  • Phone 2132 2121
  • Enter User Identification number on the telephone key pad
  • Press #
  • Press 1 to login without BOV Securekey assistance or
  • Press 2 to login with BOV Securekey assistance
  • Key in the 6-digit BOV Securekey generated number on your telephone key pad
  • Press #
  • Follow voice prompts

Main Menus and Sub-Menus

Press 1 Account Information Menu
  • For a balance enquiry, press 1
  • To list your recent transactions, press 2
  • To query your accrued interest, press 3
  • To return to the Main Menu, press *

Press 2 Transfer Funds Menu
  • To transfer funds between your own accounts, press 1
  • To transfer funds in Euro to third parties, press 2
  • To transfer funds in Foreign Currency to third parties, press 3
  • To effect a Bill Payment, press 4
  • To return to the Main Menu, press *

Press 3 To Make a Request to the Bank

  • To order an account statement, press 1
  • To order copies of encashed cheques, press 2
  • To order a cheque book, press 3
  • To request a new card PIN, press 4
  • To change your language options press 6
  • To return to the Main Menu, press *

Press 4 To Access Other Information
  • For Exchange Rate Information, press 1
  • For BOV Group Products and Services, press 2
  • For assistance to change your BOV Securekey PIN, press 3
  • To return to the Main Menu, press *

Press 5 To listen to your Mailbox messages and Friendly Codes
  • To listen to your messages from BOV, press 1
  • To listen to your friendly codes, press 2
  • To return to the Main Menu, press *

Press 6 For Other Services
  • To log out of the Main Menu press * button.
  • To return to the Main Menu from a sub-menu press * button.
  • When inputting € amounts, press * button for decimal point (e.g. €120.15 press 120 * 15).
  • To terminate call press # and * .
Using Short Cuts
The Main Menus and sub-menus can be accessed by their shortcut number


Main Menu Sub-Menu
e.g. To effect a bill payment, press 2 and4
To listen to your friendly codes, press 5 and2
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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).